2 Replies Latest reply: Mar 29, 2013 10:39 AM by Thibault Cantegrel RSS

Test kit question/ Seirra Wireless GX400


I received my AT&T test kit and after setting up the Sierra Wireless GX400 with the APN it has Internet connectivity. However, for our testing we need to connect to this device remotely. The IP address that the modem has in the status/about tab in the Ace Manager (browser based program this modem uses for setup) with a test SIM in it is a private IP address not a static IP address. To be able to connect to the device remotely it would need a static (public) IP address. I don't know how to proceed. I have been told the SIM/account would need to be "mobile terminated". Can I get the SIMS reprogrammed or am I missing something?

  • Re: Test kit question/ Seirra Wireless GX400

    Hi Thomas,


    You will need to contact AT&T as I don't think this is an option for 'test' accounts. I believe all of the operator trial kits on the M2M.com site by default provide dynamic IP addressing because ordering is automated. If you need a static IP address, the operator needs to create a new account for you and move your SIM's to that account. This new account will use a different communication plan so your SIM's are allocated a fixed IP address from an agreed range.


    Whether it is via a public or private link, and  any changed to costs is the other thing you need to agree with them.





  • Re: Test kit question/ Seirra Wireless GX400

    Dear Thomas,


    Depending on your use case, an alternative may be to use AirVantage M2M Cloud to communicate with your GX remotely. You won't need a static IP address in this case.


    I recommend you to register a trial account for AirVantage (free of charge, limited to 5 devices though) and register your device to your trial account with the "Register" menu in AirVantage, once you'll have received your account.


    You'll find more technical information regarding Sierra Wireless products on developer.sierrawireless.com


    Would you need more support, feel free to ask on Sierra Wireless Forum.


    Kind regards