Building a connected device? Check this tip for insight about support considerations:
Plan for how you’ll provide remote support for devices in the field
In this new business you have essentially become the service provider. Make sure you’ll have the tools to quickly diagnose and resolve any issues.
Find additional tips in this quick 2-minute video.
Visibility for devices in the field is extremely crucial. It think the biggest problem for deployed devices is to identify which parts of the connectivity the device is failing at -- for example, after device has booted up, has it authenticated with the network (SIM authentication), Then tools are needed to identify if the device has completed GSM & GPRS registration.
This can be tested by sending an SMS to the device after some time. If device responds via SMS, then GSM registration is confirmed. HOwever this does eat up SMS's in a specific rate plan & can tend be pricey based on # of checks the back end application would need to do with the device.
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