This is Vitaly Kurduban from Telit.
I would be glad to support you with the below question, but unfortunately the provided description is not sufficient enough for me to understand the issue.
I would recommend to submit your detailed request to the Telit`s Technical Support Team at http://www.telit.com/en/products/technical-support-center/contact.php
I would also like to know where you have purchased your module from. I want make sure you use the best module and software combination for a new design.
Please provide more details and we will be more then glad to assist you with this and any other question you may have.